Frequently Asked Questions About Store Credit

What is store credit?

Store credit is a balance that you can use toward future purchases on our store. It works like a gift card and can be applied at checkout to reduce your order total.

How do I get store credit?

You can receive store credit through:

  • Returns and exchanges
  • Promotional offers and rewards
  • Customer service resolutions
  • Special promotions or loyalty programs

How do I check my store credit balance?

You can view your current store credit balance by logging into your account and visiting your account dashboard. Your balance will be displayed there.

How do I use my store credit?

Your store credit is attached to your email address linked to the order.

To use it:

  1. Log in to your FEMME LA account or Shop Pay using the same order email

  2. Proceed to checkout

  3. At the payment step, click Alternate payment options

  4. Select Apply store credit and complete checkout

If you do not see the store credit option, please make sure you are logged in with the correct email. If you still need help, reply to this email and we’ll assist.

Does store credit expire?

Store credit does not expire and will remain in your account until you use it.

Can I transfer my store credit to someone else?

Store credit is non-transferable and can only be used by the account holder it was issued to.

Can I get a cash refund for my store credit?

Store credit cannot be redeemed for cash. It can only be used toward purchases in our store.

What happens if my order total is less than my store credit balance?

If your order is less than your store credit balance, the remaining credit will stay in your account for future purchases.

Can I combine store credit with other discounts or promotions?

Yes! Store credit can typically be combined with discount codes and other promotions unless otherwise specified.

What if I need help with my store credit?

If you have any questions or issues with your store credit, please contact our customer service team and we'll be happy to help.