1. TERMS AND CONDITIONS OVERVIEW

By placing an order with FEMME LA, you agree to be bound by these Terms and Conditions, together with all applicable policies referenced herein. Customers are responsible for reviewing product descriptions carefully, including availability, style, color, size, and material, prior to completing a purchase.

FEMME LA reserves the right to update, amend, or modify these Terms and Conditions, as well as any related policies, at any time without prior notice. Continued use of the FEMME LA website or placement of an order following any such modifications shall constitute acceptance of the updated Terms and Conditions. It is the responsibility of the customer to review the most current version prior to purchase.

 

2. RETURNS

All eligible returns will be issued in the form of store credit or exchange only. By completing a purchase, you acknowledge and agree to accept store credit or exchange as the sole method of reimbursement for returned merchandise. Items purchased during clearance or final sale events are not eligible for return, exchange, or store credit.

 

3. ORDER CANCELLATIONS

Order cancellation requests must be submitted prior to shipment. Once a shipping confirmation has been issued, orders are considered processed and can no longer be canceled. We do not allow cancellations for orders that are in progress, confirmed for shipment, or in transit. 

 

4. SHIPPING

All orders are subject to a one (1) business day handling time. Orders are shipped via UPS Ground as the standard service, with expedited shipping options available at checkout. Delivery estimates displayed at checkout are provided directly by the carrier and are not guaranteed; FEMME LA is not liable for delays caused by the carrier, weather conditions, or other circumstances beyond our control.

Overnight delivery is available via UPS Next Day Air® services for U.S. clients when orders are placed prior to 2:00 PM Pacific Time. Orders placed after 2:00 PM Pacific Time will be processed the following business day. Clients requiring overnight Saturday delivery must contact our support team in advance to confirm availability.

International orders are shipped through DHL Express or UPS. Customs duties, taxes, and fees are not collected at checkout and will be billed separately by the carrier. The recipient is solely responsible for payment of all such fees. FEMME LA is not responsible for delays, holds, or fees incurred at customs.

 

5. LOST OR STOLEN PACKAGES

All orders are insured by FEMME LA. In the event that your package is lost, stolen, or damaged, you will be required to verify a claim in order to proceed with a replacement. Any items that are unavailable for replacement will be reimbursed in the form of store credit. Please notify FEMME LA immediately to report any discrepancies with your order.

 

6. CHARGEBACK POLICY

By completing a purchase with FEMME LA, you acknowledge and agree that you will not initiate chargebacks or payment disputes through your credit card provider, or any other payment platform used to complete the transaction. Any attempt to circumvent FEMME LA’s policies through a chargeback or dispute will be considered a breach of these Terms and Conditions.

In the event of an unauthorized chargeback, FEMME LA reserves the right to suspend or terminate your account, revoke any issued credits, and pursue recovery of the full amount through lawful means, which may include collection efforts and legal proceedings. Fraudulent chargebacks may also be referred for criminal investigation.

 

7. RESERVE ITEMS

Select items may be offered through Reserve to ensure clients have the opportunity to secure the pair they want. Items available for Reserve will be clearly indicated by a Reserve button at checkout in place of the standard Add to Cart button, as well as within the product description. Estimated ship dates for Reserve items will also be listed in the product description. By completing a Reserve purchase, you acknowledge and agree to our shipping, returns, preorder, and all other applicable policies available on the femme.la website. 

 

8. GENERAL AGREEMENT

By proceeding with a purchase, you agree to our shipping, returns, preorder, and all other policies available on the femme.la website.