Terms & Conditions
Please read the policies linked prior to accepting the terms and conditions of the site. We kindly ask you reread the product descriptions to ensure the style in color, size, material are in stock.
SAMPLES SALE DURING MARCH ITEMS MAY COME AS HEELS USED FOR PHOTOSHOOTS, SAMPLES, ETC. NO REFUNDS OR RETURNS.
Our returns policy is listed here for your review. We offer exchanges or Store credit notes only. Please note you agree to exchange or receive a store credit for this purchase only. Shoe clearance sale are final sale.
Will result in store credit only.
50% off Sale order may take up to 8 Weeks to ship.
Preorder for most shoes is 4-12 weeks. Email us to confirm style and availability with shipping time. We do have several styles in stock for immediate shipping. Email us prior to placing your order for clarification on shipping times.
NO ORDER CANCELLATIONS AS EACH SHOE ORDER PLACED GOES INTO PRODUCTION SPECIFICALLY FOR YOU!
UPDATES: WITH THE RECENT TRADE ISSUES IMPOSED BY THE CURRENT ADMINISTRATION CUSTOMS HAS BEEN HOLDING SHIPMENTS LONGER THAN USUAL. THESE DELAYS ARE UNFORESEEN AND OUTSIDE OF OUR CONTROL. PLEASE DO TAKE THIS INTO CONSIDERATION WHEN PLACING AN ORDER.
Please refer to our policy listed here. We ship via USPS signature confirmation priority ship mail. Please ensure someone is available to sign for package. Packages sent back as undeliverable will incur shipping fee to have it reshipped. If you wish to have package sent without signature confirmation please contact us immediately after the order is placed. Please note we are not responsible for lost or missing packages that you elected to not sign for.
Please note purchasing next day delivery prior to speaking to us will not expedite a preorder but will ship with method chosen when the shoe is ready to ship.
LOST OR STOLEN PACKAGES
We now offer ROUTE insurance at checkout. FEMME LA is not liable for lost or stolen packages. Purchasing insurance via ROUTE will protect you in the event that your is lost or stolen.
Please note that by accepting the Terms & Conditions that you agree to not file any chargebacks or disputes to your Credit card company, Amazon, Paypal, Afterpay, Sezzle or any other payment form used at checkout. Failure to comply with these terms will result in our chargeback policy listed here.
You agree to our shipping policies, Returns Policies, Preorder Policy and any other policy listed within www.femme.la website.
PLEASE NOTE COVID 19 HAS HALTED SUPPLIER ROUTES AND PREORDER TIMES DURING THIS TIME CAN BE DELAYED SEVERAL WEEKS. PLEASE NOTE YOU AGREE TO THESE TERMS AND CONDITIONS WHEN PLACING AN ORDER WITH OUR SITE. IF SHOES ARE NO LONGER NEEDED REFUND IN THE FORM OF STORE CREDIT OR EXCHANGE WILL ONLY BE HONORED.