Terms & Conditions

Please read the policies linked prior to accepting the terms and conditions of the site. We kindly ask you reread the product descriptions to ensure the style in color, size, material are in stock. 

YOU AGREE THAT YOU ACKNOWLEDGE THAT HEELS ARE HANDMADE TO ORDER. MEANING MADE SPECIFICALLY FOR YOU. PRODUCTION TIMES CAN VARY FROM 4-16 WEEKS DEPENDING ON THE SEASON AND COVID RESTRICTIONS. PLEASE ENSURE YOU CONTACT US PRIOR ABOUT PRODUCTION TIMES TO AVOID ANY CONFUSION REGARDING SHIPPING. 

RETURNS

Our returns policy is listed here for your review. We Store credit notes only. Please note you agree to receive a store credit for this purchase only. Shoe clearance sale are final sale. 

ORDER CANCELLATIONS

Will result in store credit only. 

PREORDER 

By clicking the accept button you agree to preorder status listed on the item description and our preorder policy tab listed on each item and here. Our shoe preorder policy is listed here.

Most heels are handmade to order. We may have stock of certain styles in your size for immediate shipping so please contact us prior to placing an order via chat or by email to confirm immediate availability.

With that being said most orders will need to be made. Due to celebrity or influencer wear most of our heels would sell out not giving everyone the opportunity to purchase the item they love. This gives everyone the chance snag our hottest sellers. 

PREORDERS CAN TAKE UP TO 16 WEEKS WITH COVID DELAYS. Once restrictions are lifted (we will post updates here) preorder times will be reduced significantly.  

Once again please contact us prior to placing order for preorder time. 

Express Shipping on Preorders

Please do not place orders for shoes expecting next day delivery, unless speaking to us prior to confirm availability. If you chose that shipping option it will ship with the chosen method once the item arrives at our shipping warehouse. Occasionally heels may come out of production but sit at our international warehouse awaiting shipping to the US. We can offer upgrade shipping at an additional cost in these instances please contact us beforehand. 

Please contact us prior to placing the order if you any questions or concerns or need clarification.

SHIPPING POLICY

Please refer to our policy listed here. 

Please note purchasing next day delivery prior to speaking to us will not expedite a preorder but will ship with method chosen when the shoe is ready to ship. 

LOST OR STOLEN PACKAGES

We now offer ROUTE insurance at checkout. FEMME LA is not liable for lost or stolen packages. Purchasing insurance via ROUTE will protect you in the event that your order is lost or stolen. 

CHARGEBACK POLICY

Please note that by accepting the Terms & Conditions that you agree to not file any chargebacks or disputes to your Credit card company, Amazon, Paypal, Afterpay, Sezzle or any other payment form used at checkout. Failure to comply with these terms will result in our chargeback policy listed here.

You agree to our shipping policies, Returns Policies, Preorder Policy and any other policy listed within www.femme.la website. 

CYBER WEEKEND SALE

 

Please note heels are handmade to order with preorder times of 4-16 weeks. During sale periods these timelines may be extended due to high volume sales. Due to the nature of our production methods using sustainable and vegan materials there can be delays. Please keep this in mind prior to purchasing. 

 

 

COVID 19

PLEASE NOTE COVID 19 HAS HALTED SUPPLIER ROUTES AND PREORDER TIMES DURING THIS TIME CAN BE DELAYED SEVERAL WEEKS. PLEASE NOTE YOU AGREE TO THESE TERMS AND CONDITIONS WHEN PLACING AN ORDER WITH OUR SITE. IF SHOES ARE NO LONGER NEEDED REFUND IN THE FORM OF STORE CREDIT OR EXCHANGE WILL ONLY BE HONORED.

PLEASE NOTE ANY TIMEFRAMES ADVERTISED ARE ONLY ESTIMATES. ORDERS CAN SHIP OUT PRIOR OR LATER THAN POSTED TIMES. ORDER CANCELLATIONS WILL RESULT IN STORE CREDIT ONLY. 

PLEASE DO NOT ACCEPT THESE TERMS UNLESS YOU FULLY UNDERSTAND AND AGREE TO THEM.