For more information, have a look below at all the details and estimated delivery times. If you still have any further questions, please feel free to contact our Customer Service team. Please note, FEMME is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
We ship via USPS Priority Mail. Insurance is available to ROUTE an add on service you can add at checkout. Options for UPS express are available at checkout and based on order weight.
International FLAT RATE shipping is $20 and free shipping orders $100+ DHL options at checkout calculated by order weight.
We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to ensure your FEMME order gets to you ASAP, however, we do appreciate your patience!
** Dates specified California Pacific Standard Time.
Please note that we are unable to cancel orders for processing. Most orders are made to order once the order is placed. The item is specifically made for you. We can offer sizing swaps, color or on occasion item swaps. If an item is no longer needed we can offer you a store credit.
If you are uncertain about an item please contact us for further information before placing the order. Otherwise, your order will dispatch and you will be allowed store credit only.
Items refused or returned to sender will be sent back at the consumer's expense.
Please refer to our preorder shipping policies.
NEXT DAY DELIVERY - US
We offer next day delivery for the US provided that the order is placed before 1 PM PST. Please check with our team at email@example.com to ensure your order can be covered by this service. Please note purchasing next day delivery prior to speaking to us will not expedite a preorder but will ship with method chosen when the shoe is ready to ship.
Packages that are undeliverable for incorrect addresses, etc. Upon receipt of your package FEMME will contact you by email. Package can be reshipped at customers expense, if the item is no longer needed a store credit will be issued.
WHAT YOU NEED TO KNOW
In the event where a parcel is not claimed/refused by the receiver, The postal carrier will attempt re-delivery. If the postal carrier and/or our team is unable to arrange a re-delivery by carriers cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
All our international orders are shipped via USPS or DHL Express. Please note, FEMME is not responsible for any delays caused by postal carriers, especially during high volume seasons. However, these are the best delivery estimations available. Further, items purchased on pre-order are subject to varying shipping times.
You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History." You may also email us Shipping Status to firstname.lastname@example.org. You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email.
FEMME IS NOT RESPONSIBLE FOR LOST PACKAGES WE DO PROVIDE INSURANCE THROUGH "ROUTE" THAT MUST BE PURCHASED AT CHECKOUT FOR LOST OR STOLEN PACKAGE CLAIMS. IF YOU DECLINE INSURANCE PLEASE NOTE WE ARE NOT LIABLE OR RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. YOU WILL BE REQUIRED TO SIGN FOR PACKAGE. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
BASICS COLLECTION SHIPPING TIME
Are made to order. Shipping times can take up to 7 business days to ship during high season.
BLACK FRIDAY & CYBER MONDAY SALE
ORDERS FOR THIS SALE ARE MADE TO ORDER. UNLESS YOUR HEEL WAS IN STOCK AND CONFIRMED BY US PRIOR TO PURCHASING. INFLUX OF ORDERS MAY CAUSE HEELS TO SHIP 12-16 WEEKS - EXCLUDING HOLIDAY'S AND WEEKENDS FROM ORDER DATE. PLEASE KEEP THIS IN MIND PRIOR TO PLACING A SALE ORDER. IF YOU NO LONGER NEED THE ORDER A STORE CREDIT OR EXCHANGE CAN TAKE PLACE.