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Shipping Info & Policy

For more information, have a look below at all the details and estimated delivery times. If you still have any further questions, please feel free to contact our Customer Service team. Please note, FEMME is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.

SHIPPING CARRIER

We ship via USPS Priority Mail with Signature Confirmation. Options for USPS express are available at checkout and based on order weight. We also ship via UPS. 

International FLAT RATE shipping is $20 you also have USPS and DHL options at checkout calculated by order weight.

HOLIDAY DELAYS

We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to ensure your FEMME order gets to you ASAP, however, we do appreciate your patience! 

** Dates specified California Pacific Standard Time. 

ORDER CANCELLATIONS:

Please note that we are unable to cancel orders for processing. Most orders are made to order once the order is placed. The item is specifically made for you. We can offer sizing swaps, color or on occasion item swaps. If an item is no longer needed we can offer you a store credit. 

If you are uncertain about an item please contact us for further information before placing the order. Otherwise, your order will dispatch and you will be allowed store credit only. 

Items refused or returned to sender will be sent back at the consumer's expense. 

PRE-ORDER SHIPPING

Please refer to our preorder shipping policies.

NEXT DAY DELIVERY - US

We offer next day delivery for the US provided that the order is placed before 1 PM PST. Please check with our team at hello@femme.la to ensure your order can be covered by this service.

WHAT YOU NEED TO KNOW

In the event where a parcel is not claimed/refused by the receiver, The postal carrier will attempt re-delivery. If the postal carrier and/or our team is unable to arrange a re-delivery by carriers cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.

International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient

All our international orders are shipped via USPS or DHL Express. Please note, FEMME is not responsible for any delays caused by postal carriers, especially during high volume seasons. However, these are the best delivery estimations available. Further, items purchased on pre-order are subject to varying shipping times.

SHIPPING STATUS

You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History." You may also email us Shipping Status to hello@antidote.la. You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email. 

FEMME IS NOT RESPONSIBLE FOR LOST PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. YOU WILL BE REQUIRED TO SIGN FOR PACKAGE. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.

BASICS COLLECTION SHIPPING TIME

Are made to order. Shipping times can take 7-14 days.