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Returns

If you don’t like your item(s) for any reason (it didn’t fit, imperfection or it just clashes with your personality), simply send it back to us within 14 days for a STORE CREDIT ONLY. Once we get your returned goods we will issue a credit code .

+ Shipping fees will not be credited unless you are returning something due to a mistake by us. 

+ All Sale & Clearance Items are FINAL SALE - No Exceptions. 

+ Processing returns take 7-10 days to process. 

+ Custom Items cannot be exchanged or returned. 

Restocking Fee Please note a 25% restocking fee may apply when applicable. 

 

Returns may be sent back to:

FEMME LA 

RETURNS 

3731 W. Warner Ave. 

Unit D13

Santa Ana, CA 92704

 

Instructions:

* Ensure you pack the shoes back in the original packing form. Meaning wrapped and packed exactly how you received them. Heel tips, dust covers, shoe tissue coverings must be intact. 

If you remove the protective covering from the outsoles this will void and null your return. The shoe protective outsole cover is located on the bottom. It is an invincible 3m tape that covers the entire outsole.  You will then be re-billed to have the order reshipped. 

You are responsible for shipping the item to us by using the carrier of your choice. 

Upon receipt of the return, we will issue a store credit minus any shipping charges & insurance fees. You may make your exchanges using the store credit code as well we do not process exchanges manually.

 

RECEIVED THE INCORRECT ITEM?

If you received an incorrect or damaged item please contact us immediately to get a replacement sent out to you. We will send you a shipping label to have the faulty or incorrect item shipped back. Please note that you must contact us within 3 days after receipt to inform us that you received an incorrect or faulty item and return the incorrect or damaged item within 7 days.

Please also note that incorrect or faulty items will not warrant a refund, but will be replaced with the correct item. If the item is no longer needed we will then issue a credit note. You agree to these terms and conditions prior to placing the order. Please note these terms will forfeit any buyer disputes or chargebacks opened with Amazon, Paypal or your credit card company as a result of the error. Also, note that any violation of these terms will result in legal & collection placement.

DAMAGE BY CONSUMER

We are not liable or responsible for damages incurred by consumer.