For more information, have a look below at all the details and estimated delivery times. If you still have any further questions, please feel free to contact our Customer Service team. Please note, FEMME is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy.
SHIPPING CARRIER
We ship via USPS Priority Mail. Insurance is available to ROUTE an add on service you can add at checkout. Options for UPS express are available at checkout and based on order weight.
International FLAT RATE shipping is $20
HOLIDAY DELAYS
We do not ship Saturdays, Sundays, or holidays. Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. Any orders placed on these days, or AFTER cut-off on the day before, will be dispatched the following business day. Please allow a few more days for delivery during this high volume season to avoid disappointment. We will continue to ensure your FEMME order gets to you ASAP, however, we do appreciate your patience!
** Dates specified California Pacific Standard Time.
ORDER CANCELLATIONS:
Please note that we are unable to cancel orders in processing. Most orders are handmade to order once the order is placed. Meaning this item is specifically made for you. We can offer sizing swaps, color or on occasion item swaps. If an item is no longer needed we can offer you a store credit.
If you are uncertain about an item please contact us for further information before placing the order. Otherwise, your order will dispatch and you will be allowed store credit only.
Items refused or returned to sender will be sent back at the consumer's expense.
PRE-ORDER SHIPPING
Please refer to our preorder shipping policies.
NEXT DAY DELIVERY - US
We offer next day delivery for the US provided that the order is placed before 1 PM PST. Please check with our team at hello@femme.la to ensure your order can be covered by this service. Please note purchasing next day delivery prior to speaking to us will not expedite a preorder but will ship with method chosen when the shoe is ready to ship.
UNDELIVERABLE PACKAGES
Packages that are undeliverable for incorrect addresses, etc. Upon receipt of your package FEMME will contact you by email. Package can be reshipped at customers expense, if the item is no longer needed a store credit will be issued.
WHAT YOU NEED TO KNOW
In the event where a parcel is not claimed/refused by the receiver, The postal carrier will attempt re-delivery. If the postal carrier and/or our team is unable to arrange a re-delivery by carriers cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are theresponsibility of the recipient.
All our international orders are shipped via USPS or DHL Express. Please note, FEMME is not responsible for any delays caused by postal carriers, especially during high volume seasons. However, these are the best delivery estimations available. Further, items purchased on pre-order are subject to varying shipping times.
SHIPPING STATUS
You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History." You may also email us Shipping Status to hello@antidote.la. You will receive an e-mail informing you that the order has shipped. Information about any back ordered or canceled items will be included in a separate email.
FEMME IS NOT RESPONSIBLE FOR LOST PACKAGES WE DO PROVIDE INSURANCE THROUGH "ROUTE" THAT MUST BE PURCHASED AT CHECKOUT FOR LOST OR STOLEN PACKAGE CLAIMS. IF YOU DECLINE INSURANCE PLEASE NOTE WE ARE NOT LIABLE OR RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. YOU WILL BE REQUIRED TO SIGN FOR PACKAGE. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
BASICS COLLECTION SHIPPING TIME
Are made to order. Shipping times can take up to 7 business days to ship during high season.
Most heels are handmade to order. We may have stock of certain styles in your size for immediate shipping so please contact us prior to placing an order via chat or by email to confirm immediate availability.
With that being said most orders will need to be made. Due to celebrity or influencer wear most of our heels would sell out not giving everyone the opportunity to purchase the item they love. This gives everyone the chance snag our hottest sellers.
PREORDERS CAN TAKE UP TO 16 WEEKS WITH COVID DELAYS. Once restrictions are lifted (we will post updates here) preorder times will be reduced significantly. Once again please contact us prior to placing order for preorder time.
Express Shipping on Preorders
Please do not place orders for shoes expecting next day delivery, unless speaking to us prior to confirm availability. If you chose that shipping option it will ship with the chosen method once the item arrives at our shipping warehouse. Occasionally heels may come out of production but sit at our international warehouse awaiting shipping to the US. We can offer upgrade shipping at an additional cost in these instances please contact us beforehand.
Please contact us prior to placing the order if you any questions or concerns or need clarification.
Please note that you agree to the terms and conditions of this shoe policy set forth when you place your order (our credit card processor has been notified about shipping policy regarding these particular items). Chargebacks or disputes will be contested and sent to collections with attorney's fees being added onto the collection amount.
True to size.
Very stretchy.
Basic pairs with our Curvas bottoms or Chicle Shorts.
