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FEMME LA strongly recommends that our customers consult a professional shoemaker for specific care advice.

In order to keep your FEMME LA products in good condition, we advise following the below care instructions:

Ensure you peel off the clear protective membrane that covers the entire outsole prior to use. You may need to air out heels to release any orders associated with materials or dyes used. 

Heels are handmade therefore there may be differences or variances and no two heels are perfectly alike. 

Variances in colors may be seen due to vegan dyes. This is not a fault.

  • Keep the vegan leather area clean and dry using a dry soft cloth;
  • Always store your products away from light and heat;
  • Protect your vegan leather goods from rain, liquids and moisture;
  • Store your products in the FEMME LA dust bag provided to you when not in use;
  • Avoid contact with abrasive surfaces.
  • Avoid flooring imperfections, holes, escalator grooves or any other surface area where your heel shaft can get caught in and damage or remove the heel entirely. Gently remove heel minimize damage. 

    Vegan heels although durable are not as durable as leather materials. Clubbing, pool parties, or wild night out may not be the best options for these heels. Keep that in mind but nonetheless if you do decide to wear them please do ensure to avoid liquor or any water substance on the heels. Avoid walking on grass or soil surfaces. 

    Our metal heel collection (Whiskey, Ford, Gigi, Vignette, etc) contain a heel base with a metallic powder coat. Paint chipping unfortunately are unavoidable and must be considered prior to place purchase. 

    Heels with metallic surfaces, metal chaining are prone to reflect surface scratches. These are natural elements of any metallic surface or metallic powder coated surface. 

    Heel tips are provided in your shoe box along with a dust cover. 

    Please email us if you have any question or concerns prior to placing order. 

    We do not cover replacements from improper use. damage while wear or for any advertised disclaimers regarding the nature of the heels. 

    All heels are hand made to order, ethically made and cruelty free.